“You know what I like about the guy? He’s an ugly (expletive). Here is a more complete quote from USA Today: I think his bone structure is beautiful.Īs I was writing this, I went and researched this further. But it would NOT be hard for him to become a pretty boy if that was what he wanted. I find many husky guys attractive and I certainly don’t think he is ugly by any stretch. I am not advocating that he HAS to do it. Plus I don’t think he is all that ugly and if he wanted to lose the SLIGHT excess body fat he has it would take him less than 3 months of eating a little more healthy and taking a jog every day. But if we demonstrate in our sales and our earnings every day, every week, every quarter, that we’re doing our job in a sound way, we will get the growth we are entitled to, and the market will respect us in a way that we deserve.Large Marge: I think “Ugly Motherfucker” went waaaaaaaay too far. If we do that, we take our eye off the ball. As business leaders, we absolutely cannot afford to get all caught up in trying to meet the goals that some retail analyst or financial institution in New York sets for us on a ten-year plan spit out of a computer that somebody set to compound at such-and-such a rate. Those challenges are more real than somebody’s theory that we’re headed down the wrong path. I also was worried that we might lose the team concept, or fail to keep the family concept viable and realistic and meaningful to our folks as we grow. “What’s really worried me over the years is not our stock price, but that we might someday fail to take care of our customers, or that our managers might fail to motivate and take care of our associates. Now, I want you to raise your right hand-and remember what we say at Wal-Mart, that a promise we make is a promise we keep-and I want you to repeat after me: From this day forward, I solemnly promise and declare that every time a customer comes within ten feet of me, I will smile, look him in the eye, and greet him.
It would help your personality develop, you would become more outgoing, and in time you might become manager of that store, you might become a department manager, you might become a district manager, or whatever you choose to be in the company.
But if you’ll go along with me on this, it would, I’m sure, help you become a leader. Now I know some of you are just naturally shy, and maybe don’t want to bother folks. I want you to promise that whenever you come within ten feet of a customer, you will look him in the eye, greet him, and ask him if you can help him.
And I believe it would just work magic, absolute magic on our customers, and our sales would escalate, and I think we’d just shoot past our Kmart friends in a year or two and probably Sears as well. “I don’t think any other retail company in the world could do what I’m going to propose to you.
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